2. What We Collect?
We collect your information such as your name, email address, etc. when your register for an account on the service. If you are a user of our paid premium service, we utilize a third-party payment processing company to collect payment information. This information includes your credit card number, billing address and billing email along with your name on the credit card. We do not store your payment information. Over the course of your association with the service, we may use “cookies” and similar technologies to collect and store information that is generated by virtue of you using our services. We use this information to understand your preferences while using our service, allowing us to offer better user experience. Most web browsers nowadays have a provision for blocking and deleting cookies. When using such an extension, note that the services may or may not work for you. We use services such as Google analytics to track your information regarding cookies on our behalf. It should be noted carefully that cookies do not contain any personal data.
3. When Do We Collect Information?
We collect your personal information only when you submit it to us voluntarily through any of our channels. We ask for your personal information only when it is necessary to fulfill the requirements of the service you are trying to acquire. For instance, we collect your personal information when you register on our website, use service features or pay for premium services. In addition to this, we collect usage data through cookies to help us remember your preferences and optimize user experience for you and other users of our website.
4. How We Use Your Information?
We will restrain from using your information to contact you unless we are requiring responding to a contact initiated by you. We will use your information to contact you only when we are required to manage your access to the service, required to send you information on how to access features or updates or are fulfilling requests made by you, the user. The information about your account is completely segregated from the product part of our service and we will not be using your information for any purpose other than to efficiently manage your account and the services we provide to you.
5. How Do We Protect Your Information?
6. Third Party Disclosure
We do not sell, trade or transfer your personal information that we collect to any parties we are or aren’t associated with, for marketing or any other purpose without your initial consent. We claim the right to release your information when we believe there is requirement to do so and that the release complies with the law. We enforce our site policies to protect the rights, property and safety of every individual to the best of our capability.
Our services are not intended for individuals under the age of 16 years. We strongly discourage any individual below the age of 16 years to provide us with his/her information through our website or any of our channels. If you come across any such happening or believe that we may have collected information from an underage individual, kindly contact us so that we can take appropriate action to ensure that the information is not misused.
Datanex Labs LLC is CAN-SPAM Act compliant. We collect your email addresses to process orders and subscriptions along with to send you the information about the latest updates to our services and your orders. Collecting your email allows us to efficiently manage our communications with you in case of any dispute. We shall send you emails regarding our services and other promotional offers.
9. For Users Outside of US
If you are an EEA or Switzerland resident, you are entitled to all the subsequent rights once GDPR becomes effective in your case. Kindly note that we may require certain documents to confirm your identity and nationality. Please refer to our GDPR compliance notice for more details.
We are always willing to solve your issues regarding our services and information collection. Any such dispute should be directly addressed to our postal address or email address provided on this website. We guarantee stern and disciplined investigation into the matter at hand and would do our best to resolve your complaints within the limits of this policy. In case of complaints which cannot be resolved by Datanex Labs LLC alone, we agree to participate in dispute resolution as facilitated by US and EU data protection laws.